Frequently Asked Questions
Ordering & Payment
How do I place an order? Browse our site and add items to your cart, or message us directly on WhatsApp with the product name. Orders are confirmed via WhatsApp before dispatch.
What payment methods do you accept? We accept M-Pesa (via Paystack STK push) and major debit/credit cards. Payment is required in full before dispatch or on pickup.
Are your prices negotiable? Prices are listed in Kenyan Shillings (KES) and are set to reflect quality and value. Occasional promotions and discounts are announced on our social media pages.
Delivery
Do you deliver countrywide? Yes. We offer same-day/next-day delivery within Nairobi, and countrywide delivery via trusted courier partners (2NK, Mash Poa, Easy Coach, Guardian, Mololine, Northrift, Pickup Mataani, and others).
How much does delivery cost? Nairobi delivery typically ranges from 150–500 KES depending on your area. Upcountry courier fees are paid separately at your nearest branch and confirmed via WhatsApp before dispatch.
How long does delivery take? Nairobi: same-day or within 24 hours. Upcountry: typically 1–2 business days depending on your route.
Is my package discreet? Yes. All orders are shipped in plain, unbranded packaging with no indication of contents. Your privacy matters to us.
What if I miss my delivery or don't collect from the courier branch? Orders not collected within 7 days of arrival at a courier branch may be returned to us, and re-shipping will incur an additional fee.
Products & Usage
Are your products body-safe? We stock body-safe materials such as medical-grade silicone, ABS, and PU leather. Material details are listed on each product page.
Do I need lubricant with my toy? For silicone toys, always use a water-based lubricant — silicone-based lube will degrade silicone material over time. Product-specific care notes are included on each listing where relevant.
How do I clean my toy? Most toys can be cleaned with mild soap and warm water before and after use. Always check the specific product's care instructions, as some items (e.g. those with electronic components) should not be fully submerged.
Do you offer instructions/guidance for beginners? Yes — feel free to message us on WhatsApp with any questions about a product before you buy. We're happy to guide you discreetly.
Returns & Refunds
Can I return a product? See our full Return & Refund Policy for details on eligibility and process.
Privacy & Age Restriction
Is this site safe and private to shop on? Yes. We take customer privacy seriously — see our Privacy Policy for details on how we handle your data. All packages ship discreetly.
Do I need to be a certain age to shop here? Yes. By using this website and purchasing from us, you confirm that you are at least 18 years old.
Still have a question? Reach out to us directly via WhatsApp or the contact details on our Contact page — we're happy to help, discreetly and promptly.
